Horrible service, inconsiderate , no empathy, worst experience, no food , no refund . Everything bad

They don’t even deserve the one star I gave them. First time ordering and using their service to order food for my in-laws . Turns out to be my worse nightmare. I made made a note on y order that for the accurate directions they need to contact me as our physical address does not appear on google map as our area is a new development . The driver contact me when he arrived at the area, and I call him to so I can give him my accurate directions and also asked him to send me the location of where he was so I can come to him, but he said he wanted to confirm with his support first . Then I hang up the call and waited to him to get back to him, but instead he went back with my order and my status changed to say it delivered but nothing delivered . I called Nando’s to ask about that , but they referred me to uber eats support as they is nothing they can do on there side. So I called the driver and he said he left other orders and he told me to call support and they will refund me. Alright, I did that and the feedback I got was that my order does not qualify for a refund. Just like that no order received and no refund due to me, everything I worked hard for down the drain . That was my worst horrible experience in my entire life and I wish this company nothing but the worst .