Horrible service by Victor and ubereats

I ordered from Romans Pizza on Friday evening 16 May. My address and unit number are on my app. After the driver Victor picked up my order from the shop I sent him a gate code on the chat, when he gets there he send me a message to send him the gate code I resent the gate code and the block number. I then get a call from uber to say the driver is trying to get ahold of me. I go back on the app and sent another code. The driver then says come to the gate mind you I always order on uber eats and the drivers always come in. I immediately drive to the gate trying to call this guy next thing he has sent a photo of the food on the app and disconnected. I ask the guards at my gate knowing very well they’re not allowed to take parcels they tell me nothing was left at the gate. I then go to the estate opposite to ours thinking maybe he was at the wrong estate even though my estate name is clearly stated there. Those guards don’t know anything either. This was in a matter of less than 5 mins. This driver failed to follow instructions and now I was left with no dinner and money having left my account. I want my money back please.