HORRIBLE SERVICE

My food got delivered cold because the driver took an hour with my delivery. I kept texting him and he did not respond to my texts. Upon arrival I asked him why he was driving away from the restaurant instead of towards it to fetch my order even though it was ready for him to pick it up. He said that he had no petrol in his s****** and had to sort that out. I GOT MY FOOD SO COLD IT WAS PRACTICALLY INEDIBLE! THE WORST PART IS THAT I TRIED NUMEROUS TIMES VIA THE APP TO CANCEL THE ORDER WHEN HE WAS TAKING LONG BUT THEY’VE MADE THE APP IN SUCH A WAY THAT IT’S BARELY IMPOSSIBLE TO CANCEL AN ONGOING ORDER NOW. I HAVE TRIED TO COMPLAIN ON THE APP BY RATING THE ORDER AND DRIVER AFTER THE DELIVERY BUT EVERY OPTION I CLICK ON LEADS TO A BOT RESPONSE! MY TWEETS AND DM’s HAVE BEEN IGNORED! AS SOMEONE WHO ORDERS AT LEAST ONCE A WEEK FROM UBEREATS, I AM APPALLED!!! IS THIS HOW YOU TREAT YOUR LOYAL CUSTOMERS? HORRIBLE CUSTOMER SERVICE! YOU’RE OFFERING A SERVICE TO HUMANS WHO NEED HUMAN CUSTOMER SERVICE! STOP USING ***N BOTS TO DISMISS YOUR CUSTOMERS!