Horrible Service and failure to refund

On Sunday 04/05/2025 I ordered food on Uber eats from Nuri's in Rondebosch. Everything seemed fine at first but after the estimated time they gave, I checked and the status on the app had changed to delivered. I tried calling the driver as I was waiting at the address I had provided, as I checked the address before i placed the order. The driver did not take the call although I tried calling twice. I called Nuri's and they actually told me that they have had many complaints for the same thing With Uber Eats. When I logged a query with Uber Eats I received a automated response that I do not qualify for a Refund as they said the driver had waited 12 minutes and tried calling me even though I sent them screenshots of my call logs that there was never an attempt to call me. I am yet to hear back from an actual person as to my query and keep getting automated responses that I do not qualify for a refund. If they do not respond today i will need to log a query with my bank to chargeback the transaction. Just a question to Uber Eats. if the driver was at the location and tried to contact me, as you people are claiming, why change the status to delivered and not cancelled. Why make your customers go through this type of experience as this was not my first time going trough this as well. Well this was the last time. I am no longer using your services.