Horrible serve - DOUBLE CHARGE

I have been using UberEats for a considerable amount of time and I honestly never thought that I would write a horrible review about UberEats - Like the saying when its good its good and when its BAD its really BAD. My experience of late has been horrible to a point where I am being ignored by the UBEREats team after my account got debited twice for one order. I logged this immediately when it happened on the 2nd October 2021 today is the 21st October 2021 and UberEats chooses to not answer my messages but simply gives me a standard response of we will look into it. Honestly, almost three weeks later we will look at it is the answer? UberEats refund me my money so I can amicably delete the app and use other providers that value customer experiences like MrDelivery. To anyone reading the review - when it's BAD it's REALLY BAD!!!!!