Horrible experience and still not resolved

Extremely horrible,I mistakely chose the annual Uber one plan and according to their policies I will receive a refund withing 39 days of not using the app and cancelling the membership,I see that they constantly close tickets,they don't answer the calls,they refuse to give timely replies,even after confirmation I would receive a cash back for cancellation of the membership I see that the annual plan I chose has been cancelled yet I have not yet been refunded going on a week after this dispute, extremely disastrous device from such a huge organisation it seems no gives a **** about their reputation and standards at this company,not worth being called a company I recommend using Mr d as they much more efficient and customer friendly.