Horrible experience

I placed an order through your platform, the driver delivered the wrong order, I logged a complaint and your app refused to accept the pictures of the closed box. The order i placed was a larger, the box was a small. I refused to take the order and instructed him to go back to the store to rectify my order. I personally went down there and they were equally unhelpful. Im down my money, fuel wasted and had to figure out what to eat after the fact. When a complaint is logged, it would be appreciated to address it at that stage. It doesn't help me to get an automated message with my money gone from a service your platform rendered. Its ridiculous and im unimpressed. I want my money back and I will not accept a 5-7 days payment timeline.