Hangry. Hangry

I ordered food from the Taste Punjab Fourways restaurant. I waited an hour for my order and then ETA kept getting pushed and approaching the closure time of the restaurant. I then called the restaurant who informed me that the driver was on her way. After waiting for another 15 or so minutes I called the restaurant again who said they will follow up and get back to me after much coercion. Eventually the restaurant closed with no follow up. The chat online kept switching off when I changed windows. I spoke to someone named Abdullah who told me, after all my waiting, that my order is complete and I should try a different team. My order is still pending. I chatted once again, this time via the app, and spoke to one Farhan Khurram, an outsourced live chat consultant (or whatever). He proceeded to forward me a series of scripted answers and refused to answer my questions (especially when asked where they are based). After asking me for the third time whether I wanted the order cancelled (to which I rep**** yes) and after pressure on my side for his name and designation he sent me a series of scripted messages before ending the chat. The order is still pending on my account and they have already charged for the food. I have not gotten a refund or even a useful reply and I’m astounded at the level of poor service and unprofessional behaviour across all spheres - restaurant, delivery person and customer service. This is also South Africa so I hope the driver is actually safe and well (asked FK about this but zero reply).