Goodbye Uber Eats

I have had the unfortunate experience again with Uber Eats. Beside most of their deliver staff not strictly following or adhering to correct COVID protocol. The latest delivery person being very unhelpful when I told him the food wasn't very warm.and there was an 1/3 of the order missing. Uber Eats "customer service" refuses to e sure I have a refund or at least a meal I paid for. I took the food back to the place it was prepared and dispatched from and was not provided compensation or warm full meal as I refused to pay twice for the same order. Uber Eats refuses to give a reason why they refuse to assist other than siting its company policy? What is company policy letting a customer pay for nothing?

Goodbye Uber Eats you lose me as a customer along with several others. I tried and it wasn't all bad but there has now been one too many really shocking times.