Good delivery gone wrong

I placed an order from Nandos Banbury on the 27th of November 2025 and I paid for food I didn't receive. I was not home at the time but my son was and when the driver called from the gate I couldn't connect due to network issues, but eventually my husband opened the gate and the driver was let inside the complex. When I arrived home, I was surprised to find that the food was not delivered even though the app indicated that it was delivered, and I couldn't understand why the driver had to leave with my order and not leave it by the door or wirh security. I raised several complaints with ubereats and I still didn't get my refund considering that I had to place another order for food that evening so that my family could eat. I received such bad service from ubereats throughout this entire process, my R496.90 is still not refunded and they are not interested in resolving this issue, I don't even receive feedback from them when I raise my complaints. They have ****** me of my money and don't seem to be interested in getting this matter resolved.