Ghost Delivery by Uber Eats.

My partner & I placed a Chicken Licken (Jabulani Mall) order via the Uber Eats App last night. Delivery was estimated to take place around 19h30. At about 19h20 we received a call from *** which I believe was from Uber Eats however, upon answering the call, the person on the other end was quite. I immediately went outside to wait for the delivery and after about 10 minutes of waiting outside, the update on the App mentioned that the delivery was made by Dumisani at 19h22. Yet no order was delivered and there was no communication from Uber Eats, I doubt one call without a discussion would constitute communication. What is disappointing is that when querying the delivery, we are advise that we will not be refunded, how so if we didnt receive the delivery yet we got charged for it. This disgusting customer service because we get charged for the food and delivery and still get nothing.