Frustrating Experience with Uber Eats Order Market, Ranburg

Dear Uber Eats Team,

I'm writing to express my extreme frustration with a recent order I placed through Uber Eats from Market. The order was supposed to be delivered to my address, but the driver allegedly left the parcel outside the complex gate without calling me. The problem is, I NEVER RECEIVED THE PARCEL.

To make matters worse, when I tried to report the issue and request a refund, I was informed that I'm not eligible for a refund because the driver claimed to have delivered the order. This is infuriating, as I've had to drive all the way to the store to try and resolve the issue, wasting my time and fuel.

I'm extremely disappointed in the level of service provided by Uber Eats and the lack of accountability. As a customer, I expect my orders to be delivered directly to me and not on the street. It's unacceptable that I've been left with no recourse and no refund, despite not receiving my order.

Order Details: - Restaurant: UberEats Market, Ranburg - Date of Order: 05 August 2025

I request that you look into this matter urgently and take the following actions: 1. Provide a full refund for the order. 2. Investigate the driver's claim and take necessary actions to ensure this doesn't happen to other customers.

I hope you'll take my complaint seriously and resolve this issue promptly. I've had a terrible experience with Uber Eats, and I'm hoping that you can turn this around.

Sincerely, Thuli