**** from Uber Eats & Deboniers, Southside, Strand, CapeTown

I ordered a Pizza meal for my twin sister at Southside Centre, Strand, Cape Town 30/10/25 around 18.30 . Her place is 5min Drive from this Debonairs, the meal was billed to be delivered in 20min. An 087 number did call my number & as I answered, it went to some Voice mail. Few minutes latter I see a message that a Driver by the name Gerald had delivered the meal! I tried calling back & to follow up with the Local Southside Centre Debonairs, who confirmed they indeed dispatched the meal by that name Lizzie & the Address, but what happens after that its between UberEats & their Drivers(even if they confirmed knowing this Gerald guy!). So after complaining on UberEats App/Chatbot, they say they cant refund, no reason given! In other words I am faking that we didnt get our food? If there was a ****, this is one. Why doesn't UberEats have any Contact numbers in SA, what are they trying to hide?? I do have a screenshot & proof of this 'Delivery' by Gerald. Please Gerald & Uber Eats, my sister is still waiting for her meal. R189 Rand is a lot of money to just be told no refund..