********** activity on my card

On Monday, my company gave us a voucher for R250 to buy from Uber eats. I made an order online, which came up to R225.35. Then when my order was delivered, I discovered that it was incorrect, so I wrote a dispute on the app. Then you wrote to me and told me that you would refund R57.95. Then, and this is judging from the invoices on the system the following happened: Receipt 1 = R227.30 Receipt 2 = R169.35 - refund of R57.95 has been app****. (From the receipt , it says this money was refunded to my paypal account - which it wasn't and despite my many complaints, Uber has failed to produce proof of this payment)

Then for no unexplained reason, you then proceeded to take out R174.83 from my bank account. There is no explanation as to why this money was taken out, and the person I've been dealing with, who goes by the initials KN, has been the most unhelpful, rude and totally *********** person that I've ever dealt with.

Essentially, it means that for one meal i have paid the following amounts: R222.35 paid from my employers voucher, less R 57.95 refund, plus R174.83 taken out of my account, a total of R339.23. I reported this to Paypal and they said I should give you guys a chance to remedy this. But because of the treatment I received from KN, I'm now inclined to actually advise PayPal that you are conducting ********** activities of *****ing money from your clients. There was absolutely no need why money should have been taken out of my account as I had paid with a voucher. And KN doesn't seem to care or want to understand this. She keeps insisting that money was refunded, which wasn't. And besides, she keeps insisting R169 was refunded, when you took R174 out of my account. I've even volunteered to send you my bank account transcript but she refuses.