***** committed

********** activity committed - On the 2nd of October I placed an order on UberEats for a total amount of R156.80. Upon the driver delivering my order, it was picked up that one of my items from my order was missing. The driver advised me that he will go back and get the missing item and deliver this to me. I raised an issue on this with UberEats and further advised them that after and hour or so I had to personally go and collect the item myself. Upon going to the food partner I ordered from, I was advised that the driver did in-fact go back and collected the missing item to which he failed to deliver to me which they were also going to escalate. I further advised UberEats that the driver on that evening was not even the person under the details on the app who supposed to be female but rather it was a male. Following this, they then advised that they had refunded me for the missing item which in-fact they had not up until today and then advised I had to pay R116.90 still. I raised this concern again with them on numerous occasions because they took off the full R156.80 off my bank account with no refund still and also sent them proof. Further to this, they then proceeded to deduct R116.90 off my mums bank account without us knowing because her bank details were also loaded under my profile as we reside in the same dwelling. I raised again over and over with them and even requested for a Manager to contact me, but up until today no calls have been received or even a resolution or refund. UberEats has committed ***** and does not want to rectify this. They keep on giving the same excuse that it's due to a system issue which they working on but it's now almost a month down the line and still nothing. If they have done this to me, how many other patrons have they done this to. UberEats needs to be taken to the legal authorities for investigation for *****. They have now scored and additional R116.90 for an order which was paid in full and is refusing to pay this back and is refusing to even respond now to my follow ups.