***** and thievery from UberEats

I placed an Order on the evening of 28th October 2020 from Nomad Bistro Bar in Claremont Cape Town. When my food arrived, I had noticed that the food was in fact from a place called The Great Gatsby Company. I had ordered from The Great Gatsby Company for the first time on the 17th October and found their food to be less than satisfactory. So you could imagine my disgust when I received food from the same place I didn't want food from. I then lodged a complaint with UberEats not even 5 minutes after receiving the food. No response. I then took to Facebook the next day, 29th October 2020 and I was asked for my order ID which I provided. Then again. No response. I only received a response this morning, 30th October 2020 saying they're "Sorry" but can't do anything about it. No explanation. Nothing. Just "Sorry". This isn't the first time UberEats "Customer Support" is seriously lacking in their responses and commitment to actually helping customers. It's pathetic that in 2020, they care so little about actual customer service. I can't believe the lack of actual support and accountability. I definitely want to take this further. Because I paid for something under false pretenses, I didn't get what I wanted but still had to pay for it. And they're taking no accountability for it. Absolutely pathetic.