Formal Complaint: THEFT - Request for Refund and Resolution of Order #6FEDB

Formal Complaint: Request for Refund and Resolution of Order #6FEDB Dear Uber Eats Customer Support Team, I am writing to formally lodge a complaint regarding an unresolved issue with my recent order placed on Saturday, 2024/12/01, through the Uber Eats app. The situation involves unacceptable conduct by the assigned delivery driver and a lack of response from Uber Eats to my repeated reports of the incident. Details of the Incident: 1. The driver, identified as Omri, operating a Honda Grace with registration number LG94SSGP, accepted my order and drove to an address different from the one provided through the Uber Eats app. 2. Upon arrival at the apparent incorrect location, the driver falsely claimed to be at my house. I informed him that there was no one at my property with a delivery and reconfirmed my correct location. 3. The driver then requested a location pin, and when it was shared, he stated that he was 9 km away and could no longer complete the delivery, citing the distance as the issue. 4. After I informed him via his private number he provided that I would report the incident, he blocked further communication. I promptly reported this issue to Uber Eats using your in-app support feature. However, I have not received any response or resolution to my complaint, despite following up the next day. This delay is unacceptable and contradicts Uber Eats' stated commitment to resolving such matters swiftly and ensuring customer satisfaction. Request: Given the circumstances, I kindly request the following: 1. A full refund of R327.50 for the undelivered order (Order #6FEDB). 2. An investigation into the driver's actions, as this conduct suggests a serious breach of trust and professionalism. 3. Confirmation of steps Uber Eats will take to address this incident and prevent similar occurrences in the future. This experience has caused significant inconvenience and frustration. I trust that Uber Eats values its customers and will act promptly to resolve this matter. I look forward to your immediate response and resolution of this issue. Please contact me directly at my registered phone number or at *** should you require additional details. Sincerely, C Le Roux