Formal Complaint Immediate Refund and Compensation Required

Hello Peter,

I have tried my utmost best to reason with Uber Eats, but at every turn I have been completely disregarded and ignored.

I placed an order from McDonald’s and accidentally selected the wrong delivery address. I immediately attempted to cancel the order using the cancellation option provided on the app, but the cancellation function would not work properly. Within seconds of placing the order, I tried resolving the issue, yet Uber Eats is now refusing to refund me while claiming that the restaurant had already started preparing the order.

Please explain to me how a Happy Meal and jalapeño poppers can realistically be fully prepared within seconds of an order being placed. That explanation makes absolutely no sense and feels like a convenient excuse to avoid refunding customers.

To make matters worse, I also never received my alcohol order from the store previously listed as “Late Night Liquor,” now apparently operating as “Liquor Express” on the Uber Eats platform. I paid R213.79 in total, and the order was never delivered. Despite multiple attempts to get assistance, Uber Eats has completely ignored my queries and requests regarding this matter.

What is even more concerning is that there appear to be multiple stores on the Uber Eats platform operating under different names while advertising the same 50% discounts, yet customers are left without deliveries, refunds, or support. This raises serious concerns regarding how these vendors are being vetted and monitored on your platform.

I have been a long standing customer of both Uber and Uber Eats for years, and I have never experienced treatment like this before. I have trusted and supported your platform consistently, which makes this entire situation even more disappointing and frustrating. Loyal customers should not have to fight this hard simply to be heard or refunded for services that were either never delivered or impossible to properly cancel due to failures on the app itself.

At this stage, this situation is completely unacceptable.

I require:

* An immediate full refund for both transactions. * A proper explanation as to why the cancellation function failed when I attempted to cancel almost immediately. * Compensation for the inconvenience, wasted time, lack of service, and complete failure in customer support.

Uber Eats is a major platform, and the level of negligence and disregard shown towards paying customers is shocking. Ignoring customers after taking their money is unacceptable business practice.

I expect this matter to be resolved urgently.