Formal Complaint for Poor Customer Service - MFAIZA14

I am downright appalled by the recent Support Chat that I have had with one of the UberEats Support agents, who handled my query very poorly And is listed as MFaiza14 on the chat.

I asked very specific questions and the agent completely ignored the questions asked, instead provided a whole list of automated responses. If I wanted to speak to a bot, I would have.

The agent then resolved the ticket abruptly and I went through the portal again but dreadfully got through to the same fool, who had the nerve to give me attitude on a digital platform.

I have screenshot the chat and I want someone from UberEats to contact me and advise that the way in which that agent handled my query was correct.

Do they not get audited, is that why customers are so blatantly disregarded.

I was very polite and even requested to speak to the Manager but to no avail.

What is going on with UberEats, this is giving Bolt and MrD Food Service, which is also equally pathetic.

I need a call or and email from higher management please.