Food wrongfully collected- no delivery, money taken.

I used UberEats to make an order to Kauai and apparently the wrong driver took my order so I just tracked my driver doing nothing to do with my food on the app. I tried to explain this to the support chat who was giving me generic responses such as "please note that the ETA is an estimate..." instead of contacting the driver and store to understand and resolve the issue. The order was then marked as delivered and the money came out of my account. I received a call saying that I will be refunded in a few business days and can place another order (from a different store I guess, since Kauai was now closed). The better response would have been to at least give me the equivalent Ubereats credits for the inconvenience and so that I can use them to immediately order food instead of needing to wait for money to be refunded- at which point I will not use it for Ubereats. I'm so annoyed and hungry.