Food safety

Why a traumatic experience I placed an order for Nandos under my ****en name account Mbali Mkhize and it was wrapped up by Nandos jean Avenue, I reached out to uber and they said should get in touch with the restaurant and the last was very rude and hung up on me.

The traumatic experience I had previously when I ordered meat it was ****** and all I wanted was to let them know that I want the meat well done and to my Suprise the meat was raw as always how am I expected to eat a ****** chicken???

I want my money refunded back to my account