Food poisoning

I reported that i placed an order for pickup at steers retail crossing.The app said it was ready. Upon arrival nothing was ready. I had to wait for them to prepare everything and because they rushed the preparation the chicken was uncooked causing food poisoning. Uber eats told me they can't refund me and i can notify the restaurant directly. Not everything is about money I was hoping they will state measurements if intervention will be placed to prevent further people from being food poisoned.