Food not delivered to the correct address

Hi there,

I ordered food from John Dorry's using Uber eats on the 18 May 2024.

Waited for the order maybe about 30minutes or so, I was puzzled why it took this long because we are not far from John Dorry's nonetheless, I receive a call the driver says he has my order.

Ran out side the gate he is not there, I went up and called him back told him that he is not there then he tells me he is at something Cave.

I told him that he is at the wrong address that's not here I am, he asked where I am thats when my partner took the phone from me and told him that we are near Ski Boat Club in Shelly Beach.

We wait again and called him back the door he says to me he has canceled my order, he has got it with him he is going to Port Shepston he will come back with it. My partner is saying to me he will go and fetch it to him.,so I tell him no the driver says he will come back with it.

After phone call we hang up, 2minutes later I see that the order shows delivered and the order is outside at the wrong address.

Now I contacted your staff on the app, the agent tells me that "our driver tried to make contact with you...he waited up to 8minutes" now that to me says the driver tried calling me with no success and had to leave with the order or left the order outside of which Thai was not the first time case.

I spoke to the driver but he **** to me, please listen to the phone call conversation I had with him in vernacular.

I would have understood if the driver did not get a hold of me then it's fair game, I spoke to him and **** to say he will bring back the food otherwise my partner would have drove up the road and fetch the food, your app gave out a wrong address and I have never had issues like this.

Lying is misconduct and the agent closed my chat.im so disgusted by how my case has been handled