Food not delivered no refund

I am writting for the 3rd time now regarding my order with no help on the app and on this platform , i want my refund your no use drivers for the 2nd time did not deliver my order and now i get a message of i should have escalated within 48hours , when i did log a complain no1 bothered to come back to me i want my money backkkkk , dont think am a fool , i want every cent of that order back argg , ***