Food not delivered by UberEats

My food was not delivered to my address but my money was deducted. I was at the door throughout and not one showed up. Delivery was confirmed without me receiving my order. This is not the first time that this is happening to me. My order number is #A1022 for Steers burger meals. The UberEats driver details are: Saymore, CAA248972 Chevrolet Spark. I could not get through the number that was provided which is ***. I want my refund complete with my 10% tip.