Food not delivered

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I am extremely disappointed with the service I received from Uber Eats. I placed an order and waited for 95 minutes, only to see that the driver had picked up my food and then stopped moving altogether. There was no progress on the delivery, no communication, and no explanation for the delay.

When I attempted to cancel the order because it was clearly not being delivered, Uber Eats informed me that I would be charged the full amount of the order, which was over R180. This is completely unfair. As a customer, I should not have to pay for food that I never received, especially when the delay was caused by the driver.

The cancellation process is unnecessarily difficult, and customers are left with very few options when something goes wrong. Uber Eats needs to do a much better job of supporting customers in situations like this and holding drivers accountable when they fail to complete deliveries.

Overall, this was a frustrating experience, and I am very unhappy with the service provided.

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