Food left on the ground in dirt

When placing the order, I accidentally entered the incorrect delivery address. I realised the error before the driver had reached the restaurant and attempted to resolve the situation. Unfortunately, I was unable to cancel the order through the Uber Eats application.

I immediately attempted to contact the driver via the in-app messaging system. I sent multiple messages, including messages before the driver arrived at the restaurant, when the driver arrived at the incorrect delivery location, and again after the driver had left the restaurant. Despite these attempts, the driver did not view or respond to my messages until he had already arrived at the delivery address.

Once the driver finally responded, I explained the situation and attempted to find a solution. I also informed him that I was unable to obtain assistance from Uber Eats at that time. The in-app support system directed me to contact the driver, while I was unable to reach a customer service representative. The automated/AI support system was also unable to resolve the issue or provide me with an appropriate means of assistance.

Despite being made aware that I was not at the delivery address and that I was actively attempting to resolve the situation, the driver proceeded to leave the pizza boxes outside the establishment, on the ground in dirt and sand, rather than taking reasonable steps to ensure that the food was delivered safely or that the matter was resolved appropriately - he could have just cancelled the order. But instead, acted as if it had been delivered.

I subsequently attempted to contact the driver again, but my calls would not go through. Given the circumstances, it appeared that I may have been blocked from contacting the driver.

I find this conduct unacceptable. While I acknowledge that I made an error when entering the delivery address, I made several attempts to rectify the situation and communicated with the driver as soon as I became aware of the problem. The driver was aware that I was not present at the specified address, yet the food was nevertheless abandoned on the ground in an unhygienic and inappropriate location.

I would therefore like Uber Eats to investigate this incident, including the driver's conduct and the lack of effective customer support available to me at the time. I would also like clarification regarding what recourse is available to me in this situation, particularly given that the food was left on the ground and was therefore no longer reasonably suitable for consumption.