****** food by uber driver

I made an order,found missed call , Went to Pedros to try retrieve my food. Called the uber driver who stated that he left my food on the floor at the gate when he couldn't reach me. Reach UberEats they stated they can't refund me due to the fact that the driver spent 8 minutes waiting for me. Question is where does the food go if they don't reach you. They take it home clearly. They have a stupid policy. If you can't get hold of the customer return the food to the store. Driver's name is Matabaro Alain. His number,***