****** food and no contact made to me.

I placed an order with KF on uber eats last night. My driver arrived at around 9:30ish and sat at our gate for 10 minutes not entering. I opened the gate for him and he didn't come in. Then after 10 minutes of requesting he enter the gate I asked him to please leave the order at the door. He sent a photo of him "leaving it" at the door. I know it is my house because of the stepping stones in the background, as I heard him leave I went outside and my food was not there. I didn't provide him with my code, but the order says completed? But then when I log a complaint it also says that the order is cancelled? Because he could not contact me? But it can be seen in the app that I was speaking to him the whole time, so that is also not true at all. I logged a complaint on the app and have not heard anything. I tried to email them, but the only email address a PAYING CUSTOMER can find is the one that the restaurant's use and they just keep telling me to go to the app and use the help option. There's also no customer care phone number or anything. They haven't credited me and I have gotten no explanation. It's been 12+ hours now and still nothing. They obviously don't screen their employees because this guy is just getting away with being a ********, and the company has done NOTHING to do anything about it.