Fast, patronizing responses without properly looking into the query.

As much as I appreciate the fast service when ordering food, I am super disappointed at the arrogent and patronizing responses to queries. I buy food for the second time today, the driver delivers, I pay cash as ordered. A few minutes later I get a message saying that I didn't pay. So I reach out to find out what's happening because this will be on my account until my next order. I get a prompt response asking for the order number and amount I paid. Hardly 5 minutes and there is a response, which is strange, when have they liased with the driver so quick. Below is their response, I am not sure what sign of "goodwill" they are doing here.

NO RESPONSE NEEDED I had an issue with my delivery partner Friday, December 13, 2019 at 12:53:41 PM · EATS

Hi Rose,

We're sorry to hear about the inconvenience and understand this must have been frustrating. We've looked into this order and can see your account is currently in arrears as you have missed a cash payment from this order.

As this is the first time it has happened, we have cleared your arrears worth ZAR243.70 as a sign of goodwill. Please note that this is a one time exception, and should this happen again, you would need to clear your arrears yourself via credit or debit card.

In future, please make sure you pay the correct amount of cash, to ensure your account doesn't have an outstanding balance. Sent by FY on Friday, December 13, 2019 at 12:52:37