False adverti*****t, bad and unprofessional customer service with threats.

I wish I read reviews before falling a victim. This guys do not deserve a star at all! I ordered kfc last week Thursday, used the promotion code 'COMFZA' but was never app**** so I had to make a complain and as usual, the message 'we are sorry your coupon did not apply' was sent. I followed up and told the agent it was a false adverti*****t and a coupon was app**** on my account.

On tuesday the 1st, I tried placing another order so as to use the R50 that was given. It still didn't apply and I immediately started a chat for the order to be cancelled as I didnt have enough cash to pay if the promotion would not apply. I chatted with Zain and he told me I'll have to call the restaurant myself which I did and I was referred back to ubereats. While on the phone, i lost connection with zain and i reconnected and started a chat with Zaheer who asked why I wanted to cancel the order. I explained to him and he told me promotion will be app**** after delivery which I said ok to. Just as I closed my chat with him, i got an update from the app that the uber driver(Nelson) has picked up my food. Within 1min, the trip changed to completed.

I was so shocked, i started a chat again with Zain and he told me to send an email to them. They responded and said the driver did not follow their guidelines but they are looking into it. When I got the receipt, the R50 coupon that was app**** was taken out and I was to balance R58.07 on delivery. We kept dragging it back and forth and they threatened that my account will be flagged!

Well, since I didn't get the delivery, i was not bothered. Just today the 4th, i decided to place a new order and i noticed i couldn't until i pay the outstanding balance for the unreceived order. I sent a message to them and was told 'they know it is not the response I was expecting but unfortunately, they cannot help me'. I then asked if they meant I must pay the amount rather than beating about the Bush then I got the message, 'MY ACCOUNT HAVE BEEN FLAGGED' due to series of activities and no response is expected. Immediately, I deleted the app.

I did not lose money but would have if I had payed with a card. It was a total waste of time. I see they did not respond to others but this is just for others not to be a victim like me. I am so disappointed with them as my expectations of them was high.