Failure to Deliver Exactly What the Company Was Created For

When a company simply does not do what they are designed to do, how can they exist?

Twice now I have used uber eats without them delivering my order. I had to go pick it up myself, that blatantly defeats the whole purpouse of the service!

This is a violation of what your core company principle should be is it not?

Unacceptable. The person that assisted me at the chat centre could also do absolutely NOTHING to assist me in the matter