F*** Uber Eats

If I could give UberEats 0 stars I absolutely would! They are the worst food delivery service I have ever come across, Mr D is better by far as they know how to treat the customers and deal with problems. I mean at least you are able to get hold of Mr D to report issues and complain, but with UberEats there is no way to reach them, no customer service line anywhere. Tried using the chat but had the most useless customer service consultant by the name of 'uali16' who would not listen to my concerns but instead copied and pasted prewritten messages as a response, none of which addressed my concerns. I ordered food just after 2pm, I only got my food around 4pm. The order was said to be picked up then on its way then the driver suddenly had another stop, the time moved from 20 mins to 19 mins back to 20 mins and so forth, to then there being an issue or delay with the restaurant and my driver waiting for my order. That's absolute bull**** if you ask me. I asked the person on the chat to check the problem but all they could do was tell me to wait longer. The order then went to 17 mins and then jumped to 26 mins and then 24 mins then back to 25 mins and so forth. I entered the chat again to ask them to just cancel the order altogether as it was already past the time that they said the food would be delivered to me. The consultant just ended my chat each time without help, they then blocked my chat so that I could no longer send messages or report issues. By the end of it when my food arrived around 4pm my frozen drink was completely melted, the food was a complete mess and ice cold, so I can definitely see that the driver picked up my order, galavanted around and then made up excuses because if there was a delay with my order and he picked it up and came straight to me the food would still be warm and the drink would not be melted. I am so angry and disappointed at the kind of treatment I got from the consultant, what an unprofessional and pathetic person to say the least. I was also an Uber One member during this which allows you cash back when an order is delayed past the latest estimated time of arrival. When I brought this up with the consultant they ended my chat, but before that they basically told me that there was no such recourse for the inconvenience they caused me, simply that I just had to suck it up and take it. This company is just full of lies and ****s and I deserve my money back for ever trying to support them. I WILL NEVER USE UBEREATS AGAIN AND I DO NOT RECOMMEND THEIR TERRIBLE TERRIBLE SERVICE. Save yourself the hassle and rather use Mr D as I've never had issues with my order being delayed almost 2 hours.