XM
Xolisile M

1 reviews | Active since Aug 2024

23 Aug 2024, 09:36

EXTREMELY UNSATISFIED CUSTOMER!!!

I ordered Sushi from Uber eats with AA Centurion, the driver called me while he was on his was to say he cannot go through because the Military police blocked him because he has no permit, I told him that he must just wait, I'll come fetch my food, within few minutes my order was "completed" even though I did not receive the food, I tried to call him he was not picking up, the money was already deducted, I am very frustrated.... I went to the restaurant, and they told me that only UBER EATS can assist me, but because I needed the food I ordered the same food and selected "collect" while inside the store this happened on Friday on the 16th of August 2024

Order ID - #6147F

Restaurant - AA Sushi Centurion

Driver - Stephen Tafadwza

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Replies (1)
XM
Xolisile M's update26 Aug 2024, 14:46
Reviewer Update
How does one escalate this complaint as no help and customer service is being received from UberEats. I clearly need to be refunded for the first order which I did not receive. I feel helpless and am in disbelief that such a thing could happen via a trusted delivery service like UberEats. Please Help!!!