Extremely disappointing experience with Uber Eats South Africa.

Our business funds have been on hold since January 2026, and despite months of calls, emails, follow-ups, completing the required forms, and submitting every document requested, we still have not received our payments.

During this time, we have successfully fulfilled 552 customer orders through Uber Eats. The customers paid, the orders were completed and delivered, and Uber received the funds — yet our share of those payments remains unpaid.

What makes the situation even more frustrating is the lack of proper support. The customer care centre only assists with order-related matters, while payment issues have to be followed up via email. We have sent email after email, provided the requested information repeatedly, and yet there always seems to be another issue preventing the funds from being released.

It is now August 2026 — more than seven months later — and this remains unresolved.

For a small business, withholding revenue from 552 completed orders for this length of time is extremely serious. Businesses have expenses, suppliers and operating costs to pay. We cannot continue fulfilling orders while the money we have earned is being held indefinitely.

We are simply asking Uber Eats South Africa to release the funds owed to us and provide a clear explanation for why our payments have been withheld for so long.

After months of trying to resolve this privately, we are extremely disappointed with the level of support and accountability we have received.