Extremely Disappointing Experience with Uber Eats – Children Went to Bed Hungry

I am deeply hurt, frustrated, and disappointed by the service I received from Uber Eats. I placed an order from KFC in the evening, expecting a simple meal for my children. After waiting for a long time, I was only contacted at 19:59 and informed that due to weather issues, my order could not be delivered. I was then asked whether I wanted to collect the order myself or cancel it. I chose to cancel, as I could not go out at that time. I was clearly told that my refund would be processed immediately. I trusted this information, as I needed that money to make alternative arrangements for my children. However, I have still not received any refund or even a proper confirmation. What made this situation even more painful was the poor and dismissive customer service I received when I tried to follow up. The person I spoke to showed no empathy, did not take my details, and made no real effort to assist me. I was left feeling ignored, disrespected, and not taken seriously. Because of this entire experience, I was unable to make other plans in time, and my children ended up going to bed hungry. This is something no parent should have to go through because of poor service and lack of accountability. This is not just about the money — it is about the distress, inconvenience, and emotional impact caused. I am requesting: Immediate confirmation and processing of my refund Clear communication on when the funds will reflect in my account Proper accountability for the poor service I received I hope Uber Eats takes this complaint seriously and ensures that no other customer has to go through such an upsetting experience.

Order time (around 19:20–19:59) Store: KFC