Extremely disappointing Customer Service

I cannot express enough how upset and disappointed I am with regards an order I placed on line the 02 May 2020 @ about something to 13:00 from KFC Shell Garage in Century City Cape Town, that was not delivered to my work address by the delivery guy who I have his details including his profile picture. Money was deducted from my bank account with the delivery fee included on the amount and the app after waiting for my order notified me that the order was delivered and that I needed to rate the delivery guy's service, which I was abit confused as the order did not reach my address nor did I receive it.. I thought maybe it was a mistake then I continued waiting until it was past 16:00 with no communication passed what's so ever explaining what could be the issue... I tried contacting KFC Shell but phone just rang with no answer and The UberEats app either doesn't give much details for us as customers to escalate problems like this immediately.. From being very angry I decided to go myself to KFC Shell to query, was trying my luck too as I was well aware that store is not allowed to deal with customers directly due to the Lockdown but luckily when I got there I saw that the Drive thru side was open only assisting Ubereats and Mr D and other delivery guy's for collection of some customers online orders, I went to the guys that were awaiting they parcels and explained my problem to them and also showed them the picture of the guy that was supposed to have delivered my food order but ddnt pitch, they tried contacting the guy themselves to check if he had maybe gotten lost or whether he still had the order with him but phone just rang with no answer, they even tried helping me check further for his contact details on the app but no luck to a point were I ended up talking to one of the sales assistant and manager on duty from KFC Shell about the issue I was experiencing, they checked my order number from the app then double checked their side for the order, came back and told me that the delivery guy from UberEats collected the order from them, they allowed me to take a picture of the signed receipt left by the delivery guy and said unfortunately ther is nothing they can do to help further yet my money was deducted by KFC Shell from my bank account . Since the date above I've been going back and forth to get help with the issue even escalating it on the uberEats app till today I have not heard from anyone and when I try to contact the customer care number I wait for ever until my airtime is depleted, I am extremely angry and regret why used UberEats as a delivery option for my online order this has been a nightmare and the fact that I tell them my order was not delivered doesn't bother them at all and yet my money is also gone.... From the app I managed to get the delivery guy's picture and name so that it can be easy for them to track my order and what the issue was seeing that I did not get it. I want UberEats management to contact me urgently on the below contact details Julia Madokwe *** *** ***