Extremely Disappointed with Uber Eats' Refund Policy

Good day,

I am incredibly disappointed with the way Uber Eats has handled a recent issue I experienced. I accidentally placed an order to the wrong address and, in a moment of panic, canceled the order almost immediately. Despite this, I was still charged the full amount for the canceled order.

What’s even more frustrating is that I reordered the exact same items to the correct address right afterward—meaning neither the restaurant nor Uber Eats incurred a loss, yet I am being told that I cannot be refunded due to their policy.

I am a pensioner and every cent counts. It's extremely disheartening to see a large company show no flexibility or compassion in a situation where no one lost out except me. This rigid and unfair policy feels exploitative and lacks basic customer care.

I hope Uber Eats reconsiders how it treats loyal customers in good faith situations like this. Until then, I cannot recommend this service to others—especially those on tight budgets or fixed incomes.

Complete disgusted!