Engen garage

On 9 February 2026, I was browsing through the app to check the items for the Valentines day and without even confirming the order, I saw message saying I was already charged from my banking app. I tried to cancel the order via their support desk and I got no response, then I decided to contact the driver to cancel and stop the order and he requested that I share the pin with him so that he can cancel and return the items to the store and I was get my refund. I tried to do a follow-up the following day till day and they refused to attend to my case even when I asked that they double check with their driver, still they dismissed my request. It was a total of 165.