****ed off

I am disappointed at UberEats vetting process. I ordered for over R300 at KFC in Verulam, KZN and the driver did not come to my address nor did he call me and the all I saw was that my food was delivered. I went to the store immediatly after this occured and they also did not have my food. Where does the food go? I complained on the app and this is all they said: " We’re sorry to hear that you didn’t get your order. The delivery person tried contacting you after arriving at the destination and also waited for more than {8 minutes} to deliver your order. Therefore, this order isn’t eligible for a refund. To help avoid such issues, please review your address and phone number before placing an order. Thanks for understanding." I want my refund, as they have allowed their drivers to rob their customers.