Drivers take advantage

I made two order's on the 3 April around 18:05 at Barcelos for R304.49 and chicken licken R129.45 and both orders where not delivered. When the massage from the drivers came to say they have arrived when I went outside they weren't available. When I called the number from the massage I received it was just answering machine. This was a bad customer service experience ever. I would like for my payments since I didn't receive anything. I even called Barcelos for me to come and collect but they said drivers return the food to Uber eats which they don't have contact with.