DRIVERS *****ING YOUR FOOD AND UBER NOT REFUNDING YOU

Uber eats needs to review their drivers and start looking into their PAYING CUSTOMERS issues. How is it my fault that your driver *****s mu food and then i am not given a refund??? I first raised concern on the app stating that the driver has not left the parking lot that he was in for the past 20min that my food was ready, then 45min later he arrives but then claims he cant find my unit. I was in communication on the app and via two phone calls, I was walking around trying to find him, while someone was waiting at he unit. Then the driver is cleaver and left stating he couldn't get hold of the client and left without even trying! Go look on Facebook and see how it is a COMMON ISSUE WITH DRIVERS *****ING YOUR FOOD AND UBER NOT REFUNDING YOU because driver "followed policies". Utter BS! They know what they are doing. You lost a good client. You will never see me again as the app is already deleted. Respect your clients better