Driver took my food

I had placed an order through UberEats for a meal at Chicken Licken Hillbrow on 28/12/2024 at 18:11.

Upon delivery at 18:45, the driver by the name of Mhlonitshwa was advised to use a different entrance for the delivery. I went to attend to the delivery, but found that the registered vehicle on the app was not at my location, I sent several in-app messages to let the driver know I am outside to no avail. When I checked the app, it showed the driver was driving away from the location. I then tried to contact the driver through the app and the phone goes straight to voice mail. Suddenly the delivery was showing as DELIVERED, but it was still in the drivers car seat not with me or at the location reception. So I never received my delivery. This is an outrages way to deal with customers, and I am a loyal user of Uber and UberEats, but from now on, this company has lost a customer.

When i raised it with Uber eats they ignored the fact that the food was showing a picture in the drivers seat.

I am not happy with how inconsiderate chicken licken Hillbrow and Uber eats are brushing me off while ripping me off.i paid for food i didn't get and still have no food while i am at work.i have to work hungry as both companies are showing lack of integrity.this is not the first incident I have experienced the same thing with uber eats. it is becoming a norm and these stores are making us buy food for other people or to be precise their staff members