Driver stole my order and no help from support even with video footage as proof

On the 15th of October at 08h36 my delivery which was paid for already by card was brought to my company however no contact was made by the driver, he had come to the front entrance and dropped of a woolworths bag with the factory supervisor who did not know what was ordered and thereafter proceeded to the back entrance where he spoke to multiple staff members for 3 minutes and took a picture of the Uber eats umhlanga market bag which was also meant to be given to the gentleman infront however once the picture was taken he put the package back into his bag and when he was questioned by the staff he drove off.

I have contacted support over 20 times since then and informed then that I have video footage of the driver 'Martin' *****ing my order however I have not recieved assistance.

All I request is for an email address to send the proof to for the driver to be tended to accordingly so no one else has to ever go through this.

I also did try to contact the umhlanga market but was unsuccessful

The items purchased were for my daughters 1st birthday party this Saturday

Very disappointed with the support