Driver stole my food and Uber couldn't care less

I have had so many bad experiences with Uber and I think it's time that I start sharing because their support team is absolutely useless! Last night I placed an order on UberEats, apparently the driver tried contacting me, it showed he was 2 minutes away but he sent multiple messages that he arrived, nonetheless, when I asked him where he was (just a note, I live in a massive apartment building with 2 sections and I'm on the 5th floor, and I included my unit number, and usually the drivers call up to my unit and they have no issue in finding me), anyway, I asked him where he was and he didn't respond, about 2-3 minutes go by and no response, I message him again, no response, I call, and the number is unreachable. Suddenly I get a notification that my order has been completed, I received nothing though, no one is outside or at reception, I then try and log a complaint with UberEats where I get a photo that apparently the driver left the food outside with a photo of where it's left (again, I live in an apartment building, where did he leave it!?) the picture is literally just of the food and you can barely see the background, Uber insists that I've received my order, yet I didn't. I call the restaurant, the driver never brought the order back, I ended up going to the restaurant myself and paying for the order again. I've escalated it with Uber and they still insist that I've received my order and just marked the issue as resolved, the order was over R400, uber is not interested in investigating and my driver just got a lovely free meal! If UberEats is willing to reach out, (which I doubt, given the horrible rating they have here), I am more than happy to share the driver's details.