DRIVER STOLE MY FOOD!

So three times our food was delivered with missing items and the order notes not followed. I then contacted Pedros (one of the wrong orders) directly I had the pleasure to speak to Morne from Pedros. He organized a replacement for the last order immediately and I ordered with UberEats for the rest of my family. We had then arranged that he would add the replacement meal into the bad for the current order.

Nonetheless, I never got my order as my food was ******!!!!!

I will probably get the below-automated response that I ALWAYS get:

Hi Clarisa.

We understand how frustrating it could be that the special instructions were not followed as expected. This isn’t the type of experience we want you to have with Uber Eats.

As merchants are independent partners, we can’t guarantee they will follow your special instructions.

We aim to partner with merchants who exhibit professionalism, in order for customers to have a great experience when ordering through the Uber Eats app. This is why we appreciate you taking the time to share your feedback so we can take it into account, and make sure we take the necessary actions to remedy poor experiences.

Thanks for your understanding.