DRIVER STOLE MY FOO HIS NAME IS JOHN.

I am writing to express my extreme disappointment and dissatisfaction with the service I received from Uber Eats today, Tuesday, July 29, 2025. I placed an order for two items: a Dunked All Star Box Buddy and 10 Zinger Wings, totaling ZAR 241.84, which was supposed to be delivered to my workplace. The delivery experience was utterly unacceptable. I received tracking information stating that the parcel was downstairs. However, by the time I arrived to collect it, I witnessed the driver departing with my order. To my astonishment, the driver had only taken a picture of the food itself, not of the collection process, nor did he obtain the mandatory PIN that is required for order collection. This lack of adherence to basic delivery protocols is deeply concerning and directly resulted in me not receiving my food. I immediately filed a complaint with Uber Eats, but I have not received any communication or resolution regarding this matter. This silence further highlights the perceived poor quality of your customer service. The entire experience has left me thoroughly disheartened and frustrated. Given this egregious service failure, I demand a full refund for my order of ZAR 241.84. Furthermore, based on this incredibly negative experience, I can confidently state that I will not recommend ordering food with Uber Eats to anyone, nor will I be using your service again in the future. I trusted Uber Eats to deliver my order efficiently and securely, and that trust has been completely eroded.