Driver ran away with my order!

I am completely gutted that the Uber Eats driver never delivered my order. The order was late so i sent him a message to ask how far he was as I needed to leave. I received no response from him. When I still got nothing, I phoned him. The phone rang and then he cut the call. I sent him another message saying that I will be cancelling the order and expect a full refund as he didn't pitch. He obviously didn't worry knowing how bad Uber Eats is with customer service. Please be aware, when you order food on Uber Eats, you are not guaranteed to get it and neither them nor the outlet (Mochachos) take any responsibility for your loss