Driver did not deliver my order

I ordered tonight on uber eats. When I checked the app again, it said my order has been delivered yet the driver did not deliver it. When I tried contacting the driver, he was really rude and said he is not coming and then dropped the call. I tried reaching out to uber eats support line and app through the help option. No feedback was received either nor on mail. I would appreciate if they could just give me my refund. This is not the first time this has happened....