AN
Asibabale N
1 reviews | Active since Jan 2012
17 Aug 2019, 08:53
Double payment & incorrect order
On Saturday 10 Aug I ordered an 8 wing meal from Chicken Licken which amounted to R79,90 and method of payment wash cash not card. The driver delivered an incorrect order of 4piece meal and I immediately went on twitter to report this to the ubereats account since I couldn’t contact the driver after he delivered. The driver had given my daughter a change of R5 after she gave him cash which I’m not sure why. I saw an email from uber saying I didn’t pay for my order and I took this up with them on twitter via DMs. They kept telling me to respond to the email sent which is a no reply email address. I got tired of the back and forth and deactivated my App. I woke up this morning with a transaction on my account of R10 + R69,90. I went back to ask why cause I had paid in cash. What happened to my cash? If I didn’t pay why were we given the order (though incorrect). Was the driver not supposed to take it back with him if we didn’t pay? I want this corrected no matter how small the amount is, I want my money back
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Asibabale N's updateReviewer Update
17 Aug 2019, 18:30So aftern another back and forth with this uber company they've told me they cannot assist me any further, apparently they had refunded me and the refund cleared the outstanding amount on my order. I'm asking how did I get to owe them if I paid in cash? And why did they debit my account if they refunded and cleared the 'outstanding amount' with the refund? They did not respond. We are being ****** here, imagine if they do this to 10 people each day
AN
Asibabale N's update17 Aug 2019, 18:30
Reviewer Update
So aftern another back and forth with this uber company they've told me they cannot assist me any further, apparently they had refunded me and the refund cleared the outstanding amount on my order. I'm asking how did I get to owe them if I paid in cash? And why did they debit my account if they refunded and cleared the 'outstanding amount' with the refund? They did not respond. We are being ****** here, imagine if they do this to 10 people each day